In general, our servers are unmanaged root servers. Our customers have exclusive access to their...Can I create snapshots at will and save them forever?
Depending on your VPS-SSD model, you may save between one and four snapshots at the same time....Can I do Flash FXP-Server-to-Server-Transfers with my server?
You have full root-access on all of our servers, therefore you can disable or enable FXP.Can I get a Virtual Dedicated Server (VDS) with customized settings? Can I get extra hard drives?
We do not offer a customization of the core components of our Virtual Dedicated Servers, but it...Can I order additional IP addresses for my VPS / Virtual Dedicated Server / Dedicated Server?
It is possible to order up to 5 additional IPv4 addresses per VPS, up to 15 additional IPv4...Can I order additional drives and RAM for my server?
Yes, that's no problem in general, but the availability depends on the product type. All of our...Can I upgrade my server to a higher plan?
Yes, this is possible at any time, even during the contract period. With a short contract period...How can I control my VPS / Virtual Dedicated Server / Dedicated Server?
You get full root access (for Linux) or full administrator access (for Windows) to your server....How can I switch from my existing product to a Virtual Dedicated Server (VDS)?
Generally speaking, it is possible to switch from any other product to one of our VDS. The proven...How do snapshots from the VPS series “100% SSD” work?
Our new VPS-SSD series offers you the possibility to create so-called “snapshots” of your system....How much traffic is included?
The traffic is unlimited, so you don't need to care about how much traffic you use every month....I am a VPS customer of yours already. Can I move with all of my data to one of your fast VPS-SSD?
No, due to their different architecture the two VPS-series are incompatible. You can only upgrade...I do not remember my server password or want to change a server password
There are various reasons which make it necessary to change an existing server password or create...I have a Virtual Dedicated Server (VDS) but cannot create virtual machines with Hyper-V. What can I do?
Virtual Dedicated Servers have its own dedicated hardware resources and support nested...I need individual software support. Can you please help me?
Our technical experts will be happy to support you with your individual software issues (like the...I need more bandwidth than included by default, do you offer individual bandwidth upgrades?
We can also provide dedicated bandwidth with unlimited traffic in predefined packages. These...I want to control my Dedicated Server via a KVM over IP device and/or I want to use a special DVD
Both is possible - permanent as well as temporary for 24 hours. Either you can order the...I want to request a server reboot
You can perform reboots of your servers for free anytime with just a few clicks. To do so, please...Is a snapshot the same as a system backup?
No, when you create a backup you can then restore single files or folders. A snapshot allows you...Is it possible to host my servers in different regions?
Yes, this is possible. We currently offer a choice of European Union (Germany) and United States...Is it possible to let you manage/administrate the server?
Yes, therefore we offer you our 'Managed Server' upgrade.This upgrade turns your root server into...Is it possible to order an administration web panel for my VPS / Virtual Dedicated Server / Dedicated Server?
Sure! We offer the following web administration panels:- cPanel/WHM- Plesk (various feature packs...Is it possible to order backup space, so that I can back up my data somewhere else?
Sure! We offer various 'Backup-Space' upgrades in different sizes which can be ordered either...Is the new snapshot function available for all VPS?
No, this new function is only available for our VPS of the series “100% SSD”. If you purchase (or...Is there a monitoring option available for my server?
Yes, such option is available. For this purpose we offer our 'Full Monitoring' upgrade. This...I´m connected to my VPS or Virtual Dedicated Server via VNC - but all I see is a black screen
If you see a black screen initially, that is correct, just click into the VNC window and press...I´m trying to log in to my VPS or Virtual Dedicated Server via VNC and I´m using the correct password, however the login procedure fails
If you have problems logging in with your regular password, that might be due to your keyboard...My Virtual Dedicated Server (VDS) shows double CPU cores
On modern CPU types there is an option to parallelize computations by means of addressing two...Please reinstall the operating system
You can perform reinstallations or boot a rescue system anytime for free. Please just log in to...The VPS-SSD are more expensive and have less storage space. Does it make sense for me to rent one of those or even to move to a SSD VPS from my existing VPS?
Compared to standard hard-disks (HDDs), SSD disks are currently much more expensive. We have...What is a Virtual Dedicated Server (VDS)? What is the difference between Virtual Private Server (VPS), Virtual Dedicated Server (VDS), and Dedicated Server?
In order to give you an idea on what a Virtual Dedicated Server (VDS) is, let‘s start with a...What is the difference between “HDD + SSD-boost” and “100% SSD”?
When you opt for a VPS from our series “HDD + SSD-boost” you get a virtual server with a standard...Which operating systems are available for my VPS / Virtual Dedicated Server / Dedicated Server?
During your order, you can choose between various Linux distributions (Cent OS, Debian, Ubuntu,...
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