When do I have to pay and what happens if I fall into arrears?

All services provided by us have a specific renewal date, depending on the contract period and the date you have ordered the service. As an existing customer you have access to the customer control panel, where you can check upcoming renewal dates anytime. In addition, we send automated reminders several days before such a renewal date. It is most important that your payments arrive before the renewal. Missing payments lead to a temporary suspension of services. Should you fail to contact us regarding a server for which payment is not covered, data loss cannot be ruled out. Do not send your payments at the last moment, take care of it some days earlier.

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