Cancellation & Refund Policy
At SSDWebHosting.net, we strive to provide high-quality, reliable web hosting services. We want you to be completely satisfied with your purchase. If you are not fully satisfied, this policy outlines the terms and conditions for service cancellations and refund requests.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on the following eligible services:
- Shared Web Hosting
- Reseller Web Hosting
If you are unsatisfied with your hosting service within the first 30 days of your initial purchase, you may request a full refund, subject to the conditions outlined below. (For shared web hosting, the cost of the domain name will be deducted from the total amount, as we have already purchased a dedicated domain for you). Similarly, the cost of the domain name and WHMCS will be deducted from the total amount, as we have already purchased a dedicated domain and WHMCS.
2. Refund Eligibility & Exclusions
- Eligible Products: The money-back guarantee applies only to first-time purchases of shared hosting and reseller hosting packages.
- Non-Refundable Services:
- Domain Name Registrations, Transfers, and Renewals: Domain fees are non-refundable once processed.
- Add-On Services: Paid add-ons, dedicated IPs, SSL certificates (where charged), and custom setup fees are non-refundable.
- Service Renewals: The 30-day money-back guarantee applies only to new/initial service sign-ups and does not apply to automatic or manual service renewals.
- Third-Party Services & Software Licenses: Any external software or licensing fees are non-refundable.
3. Service Cancellation Request Procedure
You may cancel your service at any time through your account panel or by contacting customer support.
- How to Cancel: Log in to your User Dashboard or open a support ticket requesting cancellation.
- Cancellation Types:
- Immediate Cancellation: Your account and all associated data, files, and email accounts will be terminated immediately.
- End of Billing Cycle Cancellation: Your service will remain active until the end of your current prepaid billing term and will not renew automatically.
4. Refund Request Process
- Timeframe: Refund requests must be submitted within 30 calendar days from the date of the original payment transaction.
- Submission: To request a refund, submit a support ticket from your client portal or contact our support team at support@ssdwebhosting.net.
- Processing Time: Approved refunds are processed within 5 to 10 business days and will be issued using the original payment method used during checkout.
5. Account Suspension & Terms Violations
Refunds will not be issued if your account or service is suspended or terminated due to a violation of our Terms & Conditions or Acceptable Use Policy (including, but not limited to, spamming, hosting illegal content, phishing, malware distribution, or abusive behavior).
6. Modifications to This Policy
SSDWebHosting.net reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting to this page.
Contact Us
If you have any questions or need assistance regarding cancellations or refunds, please reach out via our Contact Support page or submit a ticket through your dashboard.