Chargeback Policy

Chargeback & Payment Dispute Policy

Effective Date: September 29, 2026

Website: https://ssdwebhosting.net

At SSDWebHosting.net, we strive to maintain a transparent, fair, and secure billing process for all our web hosting, domain registration, and cloud services. This policy outlines our procedures regarding payment disputes, unauthorized transaction claims, and chargebacks.

1. Direct Contact Requirement (Contact Us First)

If you notice an unexpected charge or have an issue with a payment made to SSDWebHosting.net, please do not immediately file a chargeback or payment dispute with your bank, credit card provider, or payment gateway (e.g., PayPal, Stripe, or local payment processors).

Most billing errors or misunderstandings can be resolved quickly and amicably without involving third-party financial institutions.

Before opening a dispute:

  1. Log in to your Client Area on SSDWebHosting.net.
  2. Submit a ticket to our Billing Department.
  3. Alternatively, contact us via email at support@ssdwebhosting.net with your order number, invoice number, and account details.

We will review your inquiry and work toward a resolution within 1 to 2 business days.

2. Definition of a Chargeback

A “chargeback” occurs when a customer contacts their bank, credit card issuer, or payment processor to challenge, decline, reverse, or dispute a transaction charged by SSDWebHosting.net.

3. Account Actions Upon Chargeback Initiation

Initiating a chargeback without prior communication or outside our official Refund Policy terms is considered a direct breach of our Terms of Service. In the event of a chargeback, payment reversal, or dispute:

  • Immediate Account Suspension: All active services associated with your account—including shared web hosting, VPS, dedicated servers, domain names, and email services—will be immediately suspended upon notice of the chargeback.
  • Service Termination & Data Deletion: If the chargeback issue is not resolved within seven (7) business days, your account and services will be permanently terminated. SSDWebHosting.net is not liable for data loss (including website files, databases, and emails) resulting from account termination due to a chargeback dispute.
  • Loss of Refund Eligibility: Any rights to an active Money-Back Guarantee or promotional credit will be immediately forfeited.

4. Fraudulent Chargebacks & Friendly Fraud

A fraudulent chargeback occurs when a service is purchased, delivered, and utilized, but the client deliberately files a chargeback claiming the charge was unauthorized, fraudulent, or for services not rendered (“Friendly Fraud”).

To protect our network and business against fraudulent payment reversals, SSDWebHosting.net reserves the right to present proof of service delivery to the merchant bank or payment issuer. Evidence submitted may include:

  • Account registration logs and timestamped IP addresses.
  • Server provisioning logs and cPanel/Panel activation confirmation records.
  • Support ticket logs and email communication records.
  • Domain name registration WHOIS records and DNS activation details.
  • Proof of service usage during the billing cycle.

5. Dispute Resolution Fees & Reinstatement

If a chargeback is issued erroneously or unfairly:

  1. Dispute Handling Fee: A non-refundable dispute administrative fee (up to $50 or local currency equivalent) plus any chargeback processing fees imposed by our merchant gateway will be assessed against your account.
  2. Account Reinstatement: To restore suspended services, the customer must:
    • Formally withdraw or cancel the chargeback dispute with their financial institution.
    • Provide written proof/confirmation of the dispute withdrawal.
    • Pay the original disputed amount in full.
    • Clear all outstanding chargeback handling and administrative fees.

6. Unauthorized Credit Card Usage

If you suspect your credit card or payment account was used fraudulently on SSDWebHosting.net without your authorization, please contact our billing support immediately at Support@ssdwebhosting.net. We will assist in identifying the fraudulent account, terminating unauthorized active services, and processing a direct refund to the original payment instrument.

7. Contact Information

For any questions, billing inquiries, or assistance regarding transactions on your account:

  • Billing Support Desk: Open a ticket via the Client Area
  • Website: https://ssdwebhosting.net
  • Email: support@ssdwebhosting.net